Refund & Exchange Policy

At Scented Symphony, we want you to love your fragrance. If something isn't right, here's how we can help.

Change of Mind

We don't offer refunds, exchanges, or store credit for change of mind, including incorrect scent selection, ordering the wrong item, or simply no longer wanting it. This applies whether or not the item has been opened or used.

Because fragrance is such a personal choice, we recommend trying our sample packs before committing to a full-size bottle. This lets you test a scent on your skin over a few wears, without the guesswork - and it's the best way to make sure you love it before you buy. Contact us at any time if you want a sample pack.

Orders Already Shipped

Once an order has been dispatched, we are not able to cancel it or issue a refund for change of mind. Original shipping costs are non-refundable.

Faulty or Incorrect Items

If you've received a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll sort out a replacement, exchange, or refund at no cost to you.

How to Request a Replacement or Refund (Faulty/Incorrect Items)

Email us at [insert email] with:

• Your order number
• The reason for your request
• Photos, if the item is faulty or damaged

We aim to respond within 2 business days.

Processing Time

Once approved, replacements and exchanges for faulty or incorrect items are processed within 3–5 business days. Refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Sale Items

Items purchased during a promotional or sale period are treated under the same terms as above - no refunds or exchanges for change of mind; faulty items are covered as normal.

Contact us

You can contact us at anytime if you want further clarifications on our return/refund policy at support@scentedsymphony.com.au