Shipping policy
Shipping Policy
Effective August, 2025.
Thank you for shopping at Scented Symphony. We aim to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner.
1. Shipping Zones:
- We currently offer shipping within Australia only.
- Unfortunately, we do not ship internationally at this time.
2. Shipping Methods and Rates:
- We offer standard shipping across Australia.
- Shipping rates are standard at a price of $10.95 AUD.
- All goods are delivered without signature. Purchase shipping protection if you require one.
- Additional charges for shipping protection, which include lost, stolen, or damaged parcel during transit. Signature on delivery is added for this service.
- Expedited shipping options may be available for an additional fee.
3. Order Processing Time:
- Orders are typically processed and shipped within 3-5 business days of receiving payment.
- Please note that order processing may be delayed during peak seasons or promotional periods.
4. Estimated Delivery Times:
- Delivery times vary depending on your location within Australia.
- Estimated delivery times range from 2 to 8 business days.
- Please note that unforeseen circumstances such as weather conditions or carrier delays may affect delivery times.
5. Order Tracking:
- Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
- You can track your order using the provided tracking number on our website or the carrier's website.
6. Shipping Restrictions:
- Due to the nature of our products, Australia Post is only able to ship by road only.
7. Shipping Address Accuracy:
- Please ensure that your shipping address is accurate and complete to prevent any delays or misdeliveries.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
8. Contact Us:
- If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at Support@scentedsymphony.com.au.